Black Chip Media offers a one year guarantee on hardware which is the result of normal use. We will not cover broken antennas, remote controls or warranty issues not derived from normal use. All units come with the latest versions and the exclusive Black Chip Wizard which is your go to for most current updates. We will not cover any units which have been adapted with any other builds. Your settings should be good for at least a year using the Wizard. DO NOT RE-SET FACTORY SETTINGS without speaking to tech support. This will also cause your warranty to be inactive. We offer extended technical support for one year for $29.95 which will cover all updates. Should you not purchase within 30 days a fee of $29.95 per incident will be charged to upgrade box to a new and current condition. We will cover the return shipping as part of this service which would be $12.95 in savings.
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Black Chip Media,Inc does not provide support on any 3rd party add-ons or applications within the KODI or the Android Operating System. These add-ons and applications are serviced, owned and operated by 3rd party companies that have no affiliation with Black Chip Media. If you are experiencing issues with any add-ons within KODI, please contact the developer directly. Do not contact KODI directly as they have no affiliation with Black Chip Media or any 3rd party add-on developer. Our streaming specialist will not be able to provide any answers, comments or support on any 3rd party add-ons or applications that comes on the Black Chip Media Boxes. Please contact the developer directly for any questions regarding support or playback issues.